Terms, Conditions, & Company Policies

Terms & Conditions

Tolls, parking, and other charges are to be paid by the customer unless otherwise specified.

Additional Charges: An hourly rate or any part thereof will be made for buses leaving destination later than the time specified at the request of the customer.

Casino bonus packages are offered as a promotion by casinos and are beyond the control of Georgia Coach Lines. They are subject to change without notice.

Schedules and Itineraries
Responsibility for obtaining permits to enter parks of municipalities, where required, is the customer’s unless specified otherwise above.

On overnight trips, Georgia Coach Lines requires a detailed itinerary that includes a single room (for the driver),  to accompany your deposit. All itineraries are subject to review and approval by Georgia Coach Lines

Georgia Coach Lines shall not be liable for delay or non-performance resulting from mechanical failure, road or weather conditions, labor difficulties, or any other causes beyond their control.

The customer is responsible for notifying Georgia Coach Lines at the time of confirmation of the charter contract of any special needs for the disabled passenger(s) during the period of service covered by the contract.

Georgia Coach Lines reserves the right to substitute equipment and/or subcontract to any other transportation company subject to the conditions of the contract.

Damage, Loss, and Liability
Under no circumstances will Georgia Coach Lines’ liability exceed the price of the charter.

The customer agrees to pay any additional costs, which Georgia Coach Lines may incur to secure the use of equipment to accommodate disabled passenger(s).

Georgia Coach Lines does not assume any liability for lost or damaged baggage. Georgia Coach Lines is not responsible for any items left on the bus after the group has disembarked the vehicle. Upon arrival at the destination, the driver is to secure and park the bus and go off duty.

The customer assumes full liability for any damage to the bus due to the activity of the passengers. Any additional charges incurred by Georgia Coach Lines to repair or clean the vehicle due to the activities of the passengers will be the full responsibility of the customer.

The customer assumes responsibility for the use of any video or audio playback equipment aboard the vehicle. This responsibility includes, but is not limited to, compliance with copyright or public performance rights which may apply to video or audio products used, and full restitution for any damage to equipment resulting from the customer’s use thereof.

The customer is responsible to secure storage of baggage in overhead racks. The customer accepts full responsibility for injury or damage as a result of baggage or items falling from overhead racks.

Travel Policies

In an effort to accommodate you and make your travel with us as pleasant as possible, we have outlined parameters for your travels. This overview is for your assistance and is not limited to any and all other applicable sources of law or guidelines that may be published in other sources.

Customers with Disabilities
It is the policy of Georgia Coach Lines to comply with the Americans with Disabilities Act (ADA) and provide accessible service to all passengers to help make your trip as pleasant as possible.

Please advise Georgia Coach Lines at the time of booking of any individual(s) with a disability that may require specific assistance. If for any reason notice is not provided, Georgia Coach Lines will nevertheless make a reasonable effort to provide such service, and we will be glad to help.
If you know ahead of time that your trip will include scheduled stops it is always helpful to let us know before the trip so that we can best accommodate your needs. If you need any assistance during a rest stop from the bus operator (including retrieving a mobility device, operating the lift, etc.) please ask the bus operator and we will be happy to assist you.

If you are traveling on a Georgia Coach Lines bus making a 3-hour trip or longer that does not have any scheduled rest stops and is equipped with a lavatory that is inaccessible to your disability, you may request an unscheduled rest stop.

If you require special assistance of a personal nature you should consider traveling with a personal care attendant as our staff will not provide that level of assistance.

Our policies prohibit animals on board our buses; however, the exception is any ADA service animal.
A “service animal” is any guide dog, signal dog, or other animals individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. (28 C.F.R. § 36.104.)

Emotional support and comfort animals are not considered service animals under the ADA.
All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. Any damage to the bus or clean up required is the responsibility of the owner of that service animal. Service animals cannot travel in the aisle or occupy a seat that may otherwise be available to other passengers. Service animals will not be transported in the luggage compartments under the bus. Georgia Coach Lines will not transport any animal that is considered a threat to the health and/or safety of other passengers or Georgia Coach Lines personnel.

Georgia Coach Lines will assist you as best as can be accommodated with your request. Please advise the driver on scheduled service operations and advise your sales agent at the time of booking your charter. We will assist you where possible but will not provide assistance of a personal nature. If you have such needs, please arrange to travel with a companion.

Prohibited Items Onboard
These include firearms, ammunition, any hazardous, caustic, radioactive, or flammable material of any kind. Any item emitting an odor, any food products, any biohazard of any kind, any knives or any kind of weapon, any illegal material or item of any kind as described by any state or federal law as such, any item of any kind that may cause damage or harm to a person or property. Georgia Coach Lines personnel have the sole discretion to refuse any item aboard any motorcoach. If you have questions, contact Georgia Coach Lines BEFORE you travel.

Georgia Coach Lines retains the right to request any person bringing any luggage onto the bus to demonstrate none of the aforementioned items are contained therein. Refusal to allow/assist with inspection and/or for any other reason where any Georgia Coach Lines personnel may suspect any potential concern that may involve illegal activity or concern for passenger safety, authorities will be notified and bus departure delayed.

All passengers aboard our coaches are expected to act with restraint and courtesy toward other passengers and Georgia Coach Lines personnel, especially your driver. Any misconduct that may be construed as interfering with the comfort or safety of other passengers or the driver will be grounds for removal from any coach at any time. Police will be summoned in the event of an incident where such assistance is required or may be interpreted as such by Georgia Coach Lines personnel.

It is a federal offense under the US Patriot Act to interfere with the operation of any bus or threaten or interfere with the driver. It is Georgia Coach Lines’ policy to prosecute any offense that is a threat to our passengers or employees.

Smoking/vaping, eating, and drinking are prohibited onboard any coach/bus at any time.

Please refrain from using audible music players or other devices that maybe overheard by other passengers or the driver. Please use earphones where such equipment is used. If you use your cell phone, please keep the conversation short and quiet. Do not speak to our driver while the coach is under operation unless such communication is required.

Customer Rights
Georgia Coach Lines is dedicated to your safe and enjoyable travels with us. We will attempt to accommodate any reasonable request to assist you. That ability will be dictated by the conditions and situations that are presented at that time.

If you feel you have not been treated in a professional manner you may contact Georgia Coach Lines at (404) 681-1600 or through the contact form.

If you have any questions regarding these policies, you are welcome to contact us prior to traveling.

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